Call Center Agent Communication Services at St. Michael's Hospital

• Job Location Toronto, Ontario, Canada
• Seniority Mid-Senior Level
• Type Full-time

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Description

Unity Health Toronto, comprised of Providence Healthcare, St.

Joseph's Health Centre and St.

Michael's Hospital, works to advance the health of everyone in our urban communities and beyond.

Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education.

Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Call Center Agent - Communication Services.

The St Michael's Hospital (SMH) Call Centre provides 24x7 operations answering internal locating calls as well as external callers' inquiries.

The Call Centre Agent is responsible for effectively and efficiently handling internal and external telephone calls, patient inquiries and emergency calls in order to directly contribute to the professional and positive image of the Hospital.

The Call Centre Agent should be flexible to work regular as well as early and late hours to provide 24x7 switch board and locating coverage.