A/R Specialist (Remote Role) at OLAPLEX

• Job Location New York, NY
• Seniority Entry Level
• Type Full-time

Description

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams.

OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

About the Role: The A/R Analyst is responsible for ensuring accurate and timely processing of collections/credits, account reconciliations, chargebacks (including disputes) and monitoring existing procedures to create and improve efficiencies.

Responsibilities: Manage a portfolio of accounts, including customer outreach, resolution process development, account adjustments, reconciliations, and monthly reporting.

Reconcile AR accounts to ensure all payments are properly accounted for.

Create and manage the dispute resolution process, including the creation and use of a deduction tracker.

This includes understanding and actioning on customer chargeback disputes, including initiating a dispute, providing the proper documentation required for a dispute, tracking and monitoring the disputes, and following up with the customer to resolve the dispute Apply customer payments, in a timely and efficient manner - this may include retrieving the remittance advice from a customer portal, EDI platform, or email, reviewing and analyzing the remittance advice.