APPEALS MANAGER PROGRAM MANAGER III at State Of Maryland

• Job Location Maryland, United States
• Seniority Mid-Senior Level
• Type Full-time

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Description

Introduction Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons.

FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service.

We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department.

We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.

The Appeals Unit is responsible for providing a fair and impartial process for reviewing determinations made by the FAMLI Division.

Our Hearing Officers conduct hearings, review evidence, and issue legally sound decisions while safeguarding due process.

The Appeals Unit is committed to delivering timely, accessible, and high-quality service to workers, employers, and the public while upholding the integrity of the FAMLI program.

The Appeals Manager develops and executes the operational strategy for appeals administration, focusing on workflow management, customer service, correspondence, record retention, and cross-functional coordination.