Barclays Customer Service Competency-Based Questions

1. Can you describe a time when you had to handle a difficult customer inquiry? What steps did you take to resolve the issue, and what was the outcome?

2. Tell me about a situation where you had to work closely with a team to achieve a common goal. What role did you play, and how did you contribute to the team's success?

3. Describe a time you had to communicate complex information to a customer. How did you ensure they understood, and what feedback did you receive?

4. Give an example of a time when you took the initiative to improve a process in your workplace. What actions did you take, and what were the results?

5. Discuss a scenario where you had to balance multiple tasks or projects under tight deadlines. How did you prioritize your work, and what was the outcome?

6. Can you explain a challenging leadership experience you faced, how you approached it, and what you learned from the situation?

7. Describe an instance in which you had to resolve a conflict within your team. What strategies did you employ, and how did you ensure a positive conclusion?

8. Tell me about a time you received negative feedback from a customer or manager. How did you respond, and what changes did you make as a result?

9. Can you provide an example of how you motivated a colleague or team member who was struggling with their performance?

10. Explain a situation in which you had to adapt your communication style to connect with a diverse group of customers. What did you do, and what was the outcome?