NDIS Communication Skills Questions

1. Can you describe a situation where you had to explain a complex concept to someone without a background in that area? How did you ensure they understood?

2. How do you adapt your communication style when presenting information to different audiences, such as clients, colleagues, or stakeholders?

3. Provide an example of a time when you faced a misunderstanding with a colleague or client. How did you resolve it?

4. What strategies do you use to ensure that your written communications are clear and concise, especially when addressing a diverse audience?

5. Describe a scenario in which you had to facilitate a difficult conversation. What techniques did you use to maintain a constructive dialogue?

6. When providing feedback to team members, how do you approach the conversation to ensure it is both supportive and effective?

7. Explain how you handle communication in stressful situations where emotions may run high. Can you give a specific example?

8. How do you ensure that important information is effectively communicated across different teams or departments within an organization?

9. Can you discuss a time when you utilized different communication tools (e.g., email, face-to-face, phone) to achieve a successful outcome? What was your thought process?

10. Share an experience where you had to advocate for a client’s needs. How did you communicate their requirements to ensure they were met?